How to Perform Skill Gap Assessments
Regardless of which positions your staff has previously held or how long they have been working in the practice, it is beneficial to perform skill gap assessments to ensure a comprehensive understanding of their roles and responsibilities, as well as the impact of their actions.
A skill gap is the space between the experience and knowledge that an employee has and what they need to know in order to be proficient in their job. This is a positive process for the employer and the employee to understand one another and connect the dots. A skill gap assessment does more than reveal areas of deficiency. It is a process of documenting where a team member is a strong contributor and where an investment in skill training can increase performance and knowledge. Regardless of which positions your staff has previously held or how long they have been working in the practice, it is beneficial to perform skills gap assessments to ensure a comprehensive understanding of their roles and responsibilities, as well as the impact of their actions. A successful gap closure means everyone wins!
Session Highlights:
Featured Speaker:
Kem Tolliver, FACMPE, CPC, CMOM
Kem is the CEO of Medical Revenue Cycle Specialists (MRCS) and a national Revenue Cycle, Coding, Practice Management and Technology Optimization expert. She is the author of "Revenue Cycle Management: Don’t Get Lost in the Financial Maze" and "Advanced Strategy for Medical Practice Leaders: Financial Management Edition" as well as the co-host of, "RevDive with Taya & Kem" podcast.
With a desire to improve healthcare workforce education, Kem is a Practice Management Institute (PMI) faculty member and serves on the Certified Medical Office Manager (CMOM) Certification Committee. She instructs the "Revenue Cycle Management 101" course under a collaboration with Howard University and the University of the District of Columbia.
Mrs. Tolliver holds dual Bachelor of Science degrees in Healthcare Administration (Summa Cum Laude) and Organizational Management (Magna Cum Laude). Her certifications include Certified Medical Office Manager (CMOM), Certified Professional Coder (CPC) and Fellow of the American College of Medical Practice Executives (FACMPE).
For over 25 years Kem has provided strategic and operational leadership to medical practices, health systems and technology innovators. Practices managed by Kem have received MGMA® "Better Performing Practice" distinctions in the areas of Accounts Receivable and Collections.
Kem’s organizational governance roles include Board of Directors - Laurel Regional Hospital, Novitas Carrier Advisory Committee, PHIT4DC Advisory Committee, Tri-State ACO Board of Directors, President of the Prince George’s Chapter - AAPC, Chair of the Government Affairs Committee - Maryland MGMA, State of Maryland ACMPE Rep and Board of Directors - Cultural Academy for Excellence (CAFE).
Continuing Education Units
Earn up to 1.0 continuing education unit hours for each hour of education from the ACMPE, American College of Medical Practice Executives. Our events are eligible for continuing education units as awarded by other professional associations. We recommend that you contact your professional association for their approval process.
